Tactfully finds out the habits and preferences of repeat guests and VIPs, records the information and acts accordingly to ensure guest experience is enhanced.
Remains exceptionally calm and focused to guest needs including being under high stress interactions.Ensures every guest interaction is courteous and informative without any exception.Creates and exemplifies a fun and exciting environment where the service delivery is accurate and flawless.Registers guests, handles room changes, reviews balances, collects payment, and settles guest folios, checks guests out, and provides assistance and direction.Accurately and efficiently processes hotel reservations, registrations, and settlements.Make educating, inspiring, and motivating your team central to your mission.
Consistently provides exceptional check-in and check-out guest experience. Accurately processing of all hotel reservations, assignments of rooms in according to established standards. Responsible for greeting and welcoming all guests in a sincere, professional, and friendly manner. Provides a high level of focus on guest satisfaction through building guest relations and being attentive to guest needs.
